Terms & Conditions
Vehicle Rental Terms & Conditions
Age requirements and qualifications:
To rent a car from Autoway, you must hold a Driving License for at least one year. Driver must be at least 21 and maximum 70 years old, at the date of pick-up. The age requirements for each vehicle are clearly stated on Our Cars page.
To rent a scooter or motorbike from Autoway you must hold a Driving License for at least one year. To rent a scooter, the minimum age is 18 years old. To rent a motorcycle XT660cc, the minimum age is 23 years old. The age requirements for each vehicle are clearly stated on Our Bikes page.
For renting a 50cc scooter, a valid Driver’s License type AM or higher is required. For renting a 125cc scooter, a valid Driver’s License type A1 or higher is required. For renting a 200cc scooter, a valid Driver’s License type A2 or higher is required. For renting a motorbike XT 660cc, a valid Driver’s License type A is required.
If you come from a European Union country your local full Driving License is enough to drive a vehicle in Greece. Your local full Driving License is also valid for countries which are listed as contracting parties in the Convention on Road Traffic, Vienna 1968. In case you come from any other country (also including USA, Australia, Canada) you need, without exception, an International Driving License. If you are not sure whether your country is included, you should contact Autoway prior to making your booking.
Online booking:
You can book a vehicle on our website, using our easy online booking system. The first step is to select the dates and times of pick-up and return and your preferred locations for pick-up and return. After viewing our rates and availability for your desired period and choosing your preferred vehicle, you will be asked to provide your personal details and confirm your booking. As soon as you complete the booking process, you will receive an automated email with the confirmation of your booking (please don’t reply to the automated email, if you would like to contact us you can send a message to info@autowayzante.com). You must print the confirmation and present it to our rep during the vehicle pick-up. When you collect the vehicle you will receive a Rental Agreement with your booking details. If there is an availability problem for your selected vehicle, we will contact you as soon as possible by email to suggest amendments and alternative options. If you don’t hear from us, other than the automated confirmation, that means that your booking is accepted and valid as sent.
Vehicle rental rates:
Our online car rates include: (F.D.W.) Full Damage Waiver, (C.D.W.) Collision Damage Waiver, (S.C.D.W.) Super Collision Damage Waiver, (P.A.I.) Personal Accident Insurance for driver and passengers, (T.P.) Theft Protection, Legal Liability, Third Party and Public Liability, V.A.T. and local taxes, No limit on kilometres, 24-hour roadside assistance, Free Zakynthos map.
Our online bike rates include: Legal Liability, Third Party and Public Liability, V.A.T. and local taxes, Two helmets (for all motorbikes and scooters), No limit on kilometres, 24-hour roadside assistance, Free Zakynthos map.
All mandatory insurances are included in our rates. Some additional (optional) insurance policies are also available, which are clearly presented as optional extras during the online booking process.
Optional extras:
Autoway offers some optional extras (e.g. Additional Driver, GPS, Baby Booster, Baby Seat etc.) which you can select during the online booking process. The additional charge for each optional extra is displayed prominently on the optional extras section.
Payment:
You may book your preferred vehicle online without any deposit or credit card guarantee. You will pay upon delivery of the vehicle by cash or credit / debit card (we accept Visa and MasterCard).
Cancellation:
We don’t charge any fee for cancellation, but we will appreciate an early notification in case you need to cancel your booking.
Vehicle delivery and collection:
You can select the delivery and collection location when booking online. An employee of our company will wait for you with your car or bike at the specified location. The delivery and collection of your vehicle is free of charge at the Zakynthos airport, the port of Zakynthos town and the bus station of Zakynthos (KTEL). We also offer free delivery and collection at almost all resorts in Zakynthos – we can deliver the vehicle at your hotel without any extra cost. If your hotel is located in a remote area of the island, an additional fee may apply due to distance (in this case the additional fee will be displayed prominently when you select the location).
Please note that the delivery and collection is free during office hours (06:00 – 23:00). For out of office hours there is an additional fee of 15 euro.
Vehicle delivery at the airport:
You can collect your vehicle as soon as you arrive directly at Zakynthos Airport. Our staff will meet you outside the arrivals area on Zakynthos Airport (Gate B). Please look for a board with your name on it and the Autoway logo. Just in case you cannot find our staff, our airport office is very easy to find: Leaving the arrival hall turn left and you will see the red-grey large building with the Autoway logo. It is just 100 meters walk.
For airport delivery it is essential that Autoway receives the correct flight number and arrival time. If this information is not available at the time of your online booking, please ensure that you inform us at least 2 days prior to your departure, via email or by phone.
There are no additional charges in the occurrence of flight delays. All of our employees are fully informed with up-to-date information on arrival times or changes that may occur. They will wait for your arrival flight, to deliver your vehicle, even if there is a delay.
Minimum rental period:
The minimum rental period for any vehicle is three (3) days.
Rental extension:
If you would like to keep your vehicle longer than the contracted period, you have to contact Autoway in order to extend your Rental Agreement upon availability. Please note that you have to contact us at +30 6944612066 or +30 6974627143, at least 2 hours prior to Return Date & Time.
Early return and late return:
In case you return the vehicle earlier than the specified Return Date & Time, please note that there will be no refund. In case you return the vehicle later than the specified Return Date & Time, please note that there will be a grace period of 20 minutes. In case you do not return the vehicle within this period, you will be charged a full day of rental, at the current rate.
Personal belongings and valuables:
Autoway is not liable for personal belongings and valuables that were stolen or lost from the vehicle or damaged during an accident.
Traffic fines:
Tickets and attached administrative sanctions, resulting from any form of violation of the Greek Traffic Law during rental period are borne solely by you.
Fuel consumption:
Fuel consumption is payable by you. You are obliged to return the vehicle with the same amount of fuel as it had when collected. Please note that we don’t provide refunds for excess fuel.
Loss of key:
In the event of loss of vehicle key, you will need to call Autoway at +30 6944612066 or +30 6974627143. Additional service charges will apply, as the loss of keys is not covered by our insurances.
Ferrying the vehicle:
It is possible to take your car off the island of Zakynthos but only with a written approval from Autoway. There is an extra charge of 45 euro (for out of Zakynthos road assistance). In any case, when driving out of Zakynthos island without a written approval, the insurance is automatically cancelled.
Motorbikes, scooters and ATVs are not allowed to be taken outside Zakynthos.
Road assistance:
Autoway provides 24-hour road assistance that covers all areas of Zakynthos island. In case of accident or break down please call us at +30 6944612066 or +30 6974627143.
Miscellaneous:
• Autoway reserves the right to refuse to provide you with a vehicle if you fail to arrive on time with all necessary documentation or if you -in our opinion- are unfit to drive or due to other reasons for which you are responsible (e.g. non-compliance with regulations concerning the minimum or maximum age, failing to present a valid Driver’s License). In such circumstances your booking will be cancelled immediately, and Autoway will have no further liability to you.
• It is essential that you provide correct and accurate personal details to Autoway when using our online booking system. We reserve the right to cancel your booking without further liability to you if you provide us with inaccurate, untrue, or incomplete information.
General Terms & Conditions
Privacy policy:
Autoway takes your privacy extremely seriously. We are committed to protecting and respecting your privacy. By using this website, you agree to our privacy practices as set out in our Privacy Policy. Please read our privacy policy as it contains important information about how we use personal data that we collect from you or that you provide to us.
Intellectual property:
The website contains intellectual property owned by Autoway, including, without limitation, trademarks, copyrights, proprietary information, and other intellectual property as well as the company name, logo, all designs, text, graphics, other files, and the selection and arrangement thereof. You may not use in any format whatsoever any of the website content or intellectual property, in whole or in part without our prior written consent. Any copyright infringement will result in legal action taken on behalf of the company.
Limitation of liability:
To the maximum extent permitted by law, we disclaim all warranties with regard to the information and services contained on this website. The website is provided to you on an “as is” and “as available” basis without any representation, endorsement or warranty of any kind, express or implied. Under no circumstances shall the company (or any of its owners, directors, partners, collaborators, employees) be liable for direct, indirect, incidental, consequential, special, punitive, exemplary, or any other damages arising out of your use of the website or any of its information, services and features. Additionally, the company is not liable for damages in connection with any failure of performance, error, omission, denial of service, interruption, deletion, defect, delay in operation or transmission, computer virus or line or system failure, regardless of our negligence, gross negligence, failure of an essential purpose and whether such liability arises in negligence, tort, or any other theory of legal liability. In no event shall we be liable for any claims, penalties, loss, damage or expenses, howsoever arising, out of or in connection with your use of the website, including, without limitation, direct or indirect loss, consequential loss or damage, loss of data, loss arising from any errors or omissions in the website, loss arising from use or inability to use the website. While we endeavour to ensure that the website is normally available 24 hours a day, we shall not be liable if for any reason the website is unavailable at any time or for any period. Access to the website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.
Miscellaneous:
• We reserve the right, in our sole discretion, to modify, suspend or discontinue any part of the website at any time, without notice or liability to you or any third party. We also reserve the right, in our sole discretion, to impose limits on certain features and services.
• You are responsible for obtaining and maintaining all connectivity, computer software, hardware and other equipment needed for access to and use of the website and all charges related to the same.
• The headings of these Terms & Conditions are for reference purposes only and in no way define, limit, construe or describe the scope of such section.
• Should any provision of these Terms & Conditions be or become invalid, illegal, or unenforceable under applicable law, the other provisions shall not be affected and shall remain in full force and effect.
• You agree to indemnify, defend and hold us harmless from any liability, loss, claim and expense (including reasonable legal fees) related to your breach of these Terms & Conditions.
• Your use of the website is governed by these Terms & Conditions and construed and enforced in accordance with the laws of Greece. You hereby consent to the exclusive jurisdiction of the courts of Greece in respect of any disputes arising from your use of the website and the services we provide.
• By using the website, you agree to these Terms & Conditions and acknowledge reading them. We reserve the right to change these Terms & Conditions or to impose new terms and conditions from time to time, in which case we will post the revised Terms & Conditions on this page. By continuing to use the website after we post any such changes means you accept the new Terms & Conditions with the modifications.
